Returns

Of course, there are cases in which you might want to return your Mamahoela product. Perhaps the kit is not entirely what you expected. Whatever the reason, you have the right to cancel your order up to 30 days after receiving it. You can notify us of your return on our returns portal or through the link in your order confirmation email. 

After sending your return notification you have another 14 days to send us your package. We will refund the entire order amount including original shipping costs. We will cover the costs of returning the package to Mamahoela within the Netherlands. Outside the Netherlands, shipping the package to back Mamahoela is at your own cost. 

We do expect your package back in its original, complete state, where possible in the original packaging. We hope you understand that we cannot fully refund returns of used materials. If the package is damaged, or if we find its content used or damaged, we maintain the right to deduct this decrease in value from the refund amount. 

After checking the condition of the return we will refund the amount as soon as possible, but at the latest within 7 days. 

Exchanges

Would you like to exchange a product? No worries! Please contact hello@mamahoela.com. We will cover the costs of shipping the old product back to Mamahoela. You only cover the costs of shipping the new product out to you. 

Wrong delivery address

Did you list the wrong delivery address by mistake? Please contact us as soon as possible via hello@mamahoela.com. We will try to change the delivery. Unfortunately we cannot refund your order in case this is no longer possible.